Privacy Policy

Last updated: January 2025

At Rydes, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our ride-hailing services in Saudi Arabia. By using Rydes, you agree to the practices described in this policy.

1. Information We Collect

Personal Information

We collect information you provide directly, including your name, phone number, email address, payment information, and profile photo. For drivers, we also collect your driver's license, vehicle registration, national ID/Iqama, and bank account details for payments.

Location Information

We collect precise location data when you use our app to provide rides, calculate fares, show nearby drivers, and improve our services. This includes pickup and drop-off locations, as well as real-time location during rides for safety and navigation purposes.

Usage and Device Information

We automatically collect information about how you use our app, including ride history, preferences, device type, operating system, IP address, and app performance data.

2. How We Use Your Information

  • Provide and improve our ride-hailing services
  • Match riders with drivers and facilitate rides
  • Process payments and send receipts
  • Communicate with you about your rides and account
  • Ensure safety and security for all users
  • Comply with legal requirements and Transport General Authority (TGA) regulations
  • Prevent fraud and maintain platform integrity
  • Analyze usage patterns to improve our services
  • Send promotional offers and updates (with your consent)

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

  • With Drivers and Riders: We share necessary information to facilitate rides, including names, photos, vehicle details, and location information
  • Service Providers: We work with trusted third-party providers for payment processing, mapping services, customer support, and data analytics
  • Legal Compliance: We may disclose information to comply with Saudi Arabian laws, TGA regulations, court orders, or protect rights and safety
  • Emergency Situations: We may share location and contact information with emergency services or law enforcement when necessary for safety
  • Business Transfers: Information may be transferred in connection with mergers, acquisitions, or sale of business assets

We never sell your personal information to third parties for marketing purposes.

4. Data Security and Storage

We implement robust security measures to protect your information:

  • Data encryption in transit and at rest
  • Secure data centers in the Middle East region
  • Regular security audits and vulnerability assessments
  • Multi-factor authentication for sensitive operations
  • Limited access to personal data on a need-to-know basis
  • Compliance with international security standards

Your data is stored on secure servers located in Saudi Arabia and the Middle East region to comply with local data residency requirements. We retain your information only as long as necessary to provide services and comply with legal obligations.

5. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request access to your personal information we hold
  • Correction: Update or correct inaccurate information in your account
  • Deletion: Request deletion of your account and associated data
  • Portability: Export your ride history and account data
  • Marketing Opt-out: Unsubscribe from promotional communications
  • Location Settings: Control location sharing through your device settings

To exercise these rights, contact us through the app or email privacy@rydes.sa. We will respond to your request within 30 days in accordance with Saudi data protection regulations.

6. Special Features and Considerations

Women-Only Rides

For our women-only ride option, we use gender information to match female passengers with female drivers. This information is used solely for this safety feature and is protected with additional security measures.

Payment Information

Payment data is processed securely through certified payment providers supporting local methods including Mada, STC Pay, and international cards. We do not store complete payment card details on our servers.

Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children. Rides for minors must be booked by adults.

7. Policy Updates and Contact Information

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes through the app or email. The date of the last update is shown at the top of this policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

  • Email: privacy@rydes.sa
  • Phone: +966 11 123 4567
  • Address: Rydes Technologies, King Fahd Road, Riyadh 12345, Saudi Arabia
  • In-App: Use the "Contact Support" feature in your Rydes app